Last Updated: 1.12.2025

At Gifting Concierge LLP, every product is crafted with attention to detail.
Since many of our items are personalised, made-to-order, or customised, our policies are as follows:

1. Cancellation Policy

A. Ready (Non-Custom) Products

• Orders can be cancelled within 12 hours of placing the order, provided they have not been dispatched.
  
• Once shipped, cancellation is not possible.
  

B. Customised / Personalised / Made-to-Order Products

• No cancellation is allowed once the order is confirmed or production has begun.
  
• This includes: engraved items, monogrammed pieces, personalised boxes, customised hampers, or any bespoke designs.
  

2. Return Policy

A. Eligible Returns

We accept returns only if:

• the product received is damaged in transit, or
  
• the product delivered is incorrect
  

In such cases, you must raise a complaint within 24 hours of delivery with:

• unboxing video (mandatory)
  
• clear photos
  
• order details
  

Without an unboxing video, returns cannot be processed.

B. Non-Eligible Returns

We do not accept returns for:

• personalised or customised items
  
• products damaged after delivery due to misuse
  
• minor texture, colour, or finishing variations in handcrafted items (these are natural and not defects)
  

3. Refunds

If a return is approved:

• Refund will be issued as store credit or replacement, depending on the situation.
  
• Refunds to original payment method are only issued in exceptional cases at the Company’s discretion.
  
• Shipping charges are non-refundable.
  

4. Exchanges

Exchanges are available only for ready non-custom products, subject to availability.
The customer must ship the product back at their own cost.

5. Bulk / Corporate Orders

Cancellations or returns are not permitted for bulk orders, custom corporate gifts, or special projects once production has started.

6. Contact for Support

Email: info@thegiftconcierge.in
Phone: 6357 015 700