Last Updated: 1.12.2025
Welcome to Gifting Concierge LLP (“Company”, “we”, “us”, or “our”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website www.thegiftconcierge.in, engage with our services, or make a purchase.
By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
A. Personal Information
When you make a purchase, fill out a form, register an account, or contact us, we may collect:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely through third-party gateways; we do not store card details)
- Special preferences shared for customization of gifts
B. Automatically Collected Data
When you browse our website, we may automatically collect:
- IP address
- Browser type & device information
- Pages visited, time spent, and interaction behaviour
- Cookies and tracking technologies (see Section 6)
C. Social Media & Third-Party Information
If you interact with us via Instagram, WhatsApp, or other platforms, we may collect the information you choose to share.
2. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver customised gifting solutions
- Respond to enquiries and provide customer support
- Improve our website, products, and services
- Send updates, newsletters, or marketing communications (only with consent)
- Prevent fraud and ensure secure transactions
- Maintain internal records for business operations
3. How We Share Your Information
We do not sell your information.
We may share your information with trusted third parties only when necessary:
- Payment gateways (Razorpay / Stripe / etc.)
- Delivery partners and logistics providers
- Artisans, vendors, or customisation partners involved in fulfilling your order
- IT service providers for hosting and analytics
- Legal authorities if required by law
All partners are required to maintain confidentiality and data protection.
4. Data Security
We use industry-standard security measures to protect your data, including:
- SSL encryption
- Secure payment gateways
- Restricted internal access
- Regular monitoring for vulnerabilities
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You may request:
- Access to the personal data we hold
- Correction of inaccurate information
- Deletion of your information (subject to legal retention obligations)
- Opt-out from marketing emails or WhatsApp messages
- Withdrawal of consent at any time
To exercise these rights, please write to:
info@thegiftconcierge.in
6. Cookies & Tracking Technologies
We use cookies to:
- Improve website performance
- Personalize your experience
- Analyse user behaviour for website enhancements
You may disable cookies through your browser settings, but some features of the website may not function properly.
7. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices of such third parties and encourage you to review their privacy policies separately.
8. Children’s Privacy
Our services are not intended for individuals under 18 years.
We do not knowingly collect information from minors.
9. Updates to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date. Continued use of our site indicates acceptance of the revised policy.
10. Contact Us
For questions about this Privacy Policy or your personal information, please contact:
Gifting Concierge LLP
Email: info@thegiftconcierge.in
Phone: 6357 015 700
